{"id":80,"date":"2023-04-24T08:19:20","date_gmt":"2023-04-24T07:19:20","guid":{"rendered":"https:\/\/toolsandmachinery.co.uk\/?page_id=80"},"modified":"2023-04-24T08:19:20","modified_gmt":"2023-04-24T07:19:20","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/toolsandmachinery.co.uk\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\r\n
Our return policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we regretfully cannot offer a refund or exchange.<\/p>\r\n
To qualify for a return, the item must be unused, in the same condition as received, and in its original packaging.<\/p>\r\n
Please provide a receipt or proof of purchase to complete your return. Do not send your purchase back to the manufacturer.<\/p>\r\n
We may grant partial refunds in the following cases:<\/p>\r\n
Upon receiving and inspecting your returned item, we will send an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.<\/p>\r\n
If your refund is delayed, please:<\/p>\r\n
If you have taken these steps and still have not received your refund, please contact us.<\/p>\r\n
Refunds are only available for regular priced items. Unfortunately, we cannot offer refunds for sale items.<\/p>\r\n
We will replace defective or damaged items. To request an exchange for the same item, please send us an email.<\/p>\r\n